wind Terms and Conditions

These Terms and Conditions ("Terms") govern the legal relationship between the wind platform ("Platform" or "Service") and its users ("Members"). Creating an account on wind or using the service means you have fully read, understood, and agreed to all provisions of these Terms.

These Terms are written in Bengali. In the event of any linguistic ambiguity, the Bengali version shall be considered final. wind may amend these Terms from time to time. Amended terms take effect from the date they are published on the platform, and a member's continued use of the service indicates acceptance of the new terms.

When using wind's services, the Privacy Policy and Responsible Gaming Guidelines also apply alongside these Terms and are considered an integral part of them.

The following eligibility requirements must be met to create an account and use wind's services:

1. Members must be at least 21 years of age. This platform is strictly prohibited for anyone under that age.
2. Members must create an account voluntarily and of their own free will.
3. A person may operate only one account — multiple accounts in the same person's name are prohibited.
4. wind reserves the right to verify any member's age and may request a national ID card or other government-issued document when necessary.
5. If an account is created using false information, wind may immediately cancel it and forfeit any funds held in it.

When registering on wind, members must provide accurate, complete, and up-to-date personal information. The following rules apply to account registration:

1. Registration Details: Name, mobile number, and other information must be true and accurate. Providing incorrect information may delay account verification or result in account cancellation.
2. Password Protection: Members must keep their password completely confidential. Passwords must not be shared with anyone. wind will not be held responsible for any loss resulting from the disclosure of a password.
3. Account Sharing Prohibited: An account may not be used by more than one person. The account is for the registered member's personal use only.
4. Updating Contact Details: If a mobile number or email address changes, members should update it in their account promptly.
5. Unauthorised Access: If someone accesses an account without authorisation, the member must notify wind's support centre immediately.

wind may request a national ID card, passport, or proof of address at any time for security verification purposes. If these are not provided within the specified time, the account may be temporarily suspended.

The following terms apply to financial transactions on wind:

4.1 Deposits

1. The minimum deposit amount is ৳300 (three hundred taka).
2. Currently accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (Sonali Bank, Dutch-Bangla Bank, and other major commercial banks).
3. Deposits must be made from a payment account or bank account registered in the member's name. Transactions from third-party accounts are prohibited.
4. Deposits via cryptocurrency or any other digital asset are not accepted.

4.2 Withdrawals

1. The minimum withdrawal amount is ৳800 (eight hundred taka).
2. Available withdrawal methods: bKash, Nagad, Rocket, Upay, and bank transfer.
3. Under normal circumstances, withdrawals are completed within 30 minutes to 3 hours.
4. wind may verify identity before processing a withdrawal request, and any delay in verification may extend the withdrawal time.
5. If the wagering requirements attached to a bonus have not been met, the relevant portion will not be withdrawable.

wind offers various types of bonuses and promotional offers. Each offer has its own specific terms, which are detailed on the relevant offer page. The following rules apply to bonus use in general:

1. Welcome Bonus: New members will receive a 100% bonus on their first deposit, up to ৳5,000. The wagering requirement for this bonus is 25x the bonus amount. Example: on a ৳1,000 deposit you receive a ৳1,000 bonus, giving a total balance of ৳2,000, and you must wager ৳1,000 × 25 = ৳25,000 before withdrawing.
2. Weekly Reload Reward: wind offers a weekly reload reward — a 50% bonus up to ৳5,000, with a 20x wagering requirement and a minimum deposit of ৳300. It can be claimed once per week by making a qualifying deposit.
3. Bonus Policy: More than one bonus cannot be active at the same time. Before claiming a new bonus, the wagering on the previous bonus must be completed or the previous bonus must be cancelled.
4. Bonus Abuse: If wind determines that a member is abusing bonuses or claiming extra bonuses through multiple accounts, wind reserves the right to cancel the relevant bonuses and close the account.
5. Bonus Expiry: Each bonus has a set expiry period. Expired bonuses will be cancelled automatically.

All games and betting activities available on wind are governed by the following rules:

1. Finality of Game Results: The game result recorded on wind's server is final. If any discrepancy arises due to a technical fault or disconnection, the decision will be made based on wind's server records.
2. Minimum and Maximum Bets: The minimum and maximum bet amounts for each game or market will be displayed in the game interface. Bets outside these limits will not be accepted.
3. Betting Market Closure: Bets placed after an event has started or after the designated cutoff time will be considered void.
4. Sports Betting: For bets on cricket, football, and other sports, the official result of the event is final. Rules regarding extra time or tiebreakers are stated in the relevant market description.
5. Technical Issues: If a bet or game round cannot be completed due to a server outage or third-party software issue, wind will make a decision based on reasonable judgment and, where necessary, the bet amount will be refunded.

The following activities are strictly prohibited on the wind platform. If any such activity is identified, the account may be permanently closed and funds held in it may be forfeited:

• Using any software, bot, script, or automated method to play games or place bets.
• Attempting to exploit server or system vulnerabilities to gain an unfair advantage.
• Using third-party funds in an account or assisting with money laundering activities.
• Attempting to access or hack another member's account.
• Intimidating, threatening, or abusing wind staff.
• Spreading false information with the intent to damage wind's reputation.
• Abusing bonuses or using multiple accounts to obtain extra benefits.
• Helping anyone under age to use the platform.

wind believes that gambling and betting are a form of entertainment — not a source of income. We place the highest importance on the protection of our members.

1. Setting a Budget: Members can set daily, weekly, or monthly deposit limits on their account. This feature is available in the settings section of wind.
2. Self-Exclusion: If a member feels that their gaming habits are going out of control, they can request that their account be deactivated for a set period or permanently.
3. Reality Check: wind has a system in place to remind members of how long their session has been running at regular intervals.
4. Professional Support: If a member feels they may have a gambling addiction, they can contact wind's support centre.

Read the full Responsible Gaming Guidelines — they contain detailed information on self-assessment, setting limits, and getting help.

wind follows a strict privacy policy regarding the collection, storage, and use of members' personal data. Details on the purpose of data collection, the policy on sharing data with third parties, and members' rights can be found in wind's Privacy Policy.

1. Members' data is used for account verification and processing financial transactions.
2. No member's personal data is sold to third parties for commercial purposes.
3. wind uses SSL encryption and other industry-standard security measures to protect data.

wind will not be liable for any loss in the following circumstances:

• Loss caused by a member's internet disconnection or device issues.
• Delays or losses caused by faults in third-party software or payment gateways.
• Loss resulting from misuse of a member's password or account details, unless it is proven to be due to a security failure on wind's part.
• Service disruption caused by natural disasters, server attacks, or other unavoidable circumstances.
• Changes to the settlement of betting markets due to a sports event being cancelled or postponed.

In any circumstance, wind's liability shall not exceed the actual balance in the member's account.

wind may temporarily suspend or permanently close any account for the following reasons:

1. Violation of any provision of these Terms.
2. Failure to cooperate with identity verification or providing false information.
3. Suspicion of suspicious transactions or money laundering.
4. Evidence of bonus abuse or fraudulent activity.
5. The member themselves requests self-exclusion.

Upon account closure, if the member has a valid balance in their account and there is no reason for forfeiture due to a breach of the Terms, that amount will be returned to the member's registered payment method.

If a member wishes to raise an objection against any decision or action by wind, they may submit a complaint using the following process:

1. First Step: Submit your complaint to wind's 24/7 support centre via live chat or email. wind provides support in both Bengali and English.
2. Formal Complaint: If the issue is not resolved through live chat, send a detailed written email. wind will provide a written decision within seven working days.
3. Finality of Settlement: wind's official written decision shall be considered final. In disputes regarding game or betting outcomes, server logs are the only accepted evidence.

For general questions, see the FAQ section — it covers answers to many questions about accounts, payments, bonuses, and other topics.