Responsible Gambling Guidelines

We are committed to ensuring that betting at wind always remains enjoyable and within control. On this page you can learn how to set your own limits, recognise warning signs, and get support when needed.

For ages 21 and above Personal limit setting 24/7 support

Why betting responsibly matters

Online casino and sports betting is a source of entertainment for many people. But when betting turns from a habit into a problem, it can have serious effects on personal, family, and financial life. wind believes that every member's betting experience should be safe and balanced.

Participation at wind is strictly for those aged 21 and above. We take strict measures to ensure that minors cannot open accounts or place bets on the platform. We ask parents and guardians to keep their devices and account details out of reach of children.

Under our Terms and Conditions, every member is responsible for their own betting activity. Setting limits on your budget and time is a healthy habit — it keeps the fun going longer and reduces the risk of harm.

Before betting, it helps to keep a few key principles in mind: only spend an amount that, if lost, will not affect your daily life. View betting as a form of entertainment, not as a source of income. And never try to chase losses with bigger bets — this only makes the situation harder.

In line with our Privacy Policy, we keep every member's information secure and no sensitive data is shared with third parties. Any information you provide while using the responsible gambling tools is also kept completely confidential.

Tools for setting your own limits

wind gives you various tools to manage your own betting experience. They are straightforward to use and can be accessed from your account settings at any time.

Deposit limit

Set a maximum cap on your daily, weekly, or monthly deposits. Once the limit is reached, no further deposits can be made during that period.

Session time limit

Set a maximum duration for each session. When the set time is up, the platform will automatically notify you.

Account self-exclusion

Suspend your account for a specific period — from 7 days up to 6 months. During this time, logging in or placing bets will not be possible.

Permanent closure

If you feel you need to stop betting entirely, request a permanent account closure. This cannot be undone.

Activity history

View a detailed record of all your bets, wins, losses, and deposits — useful for understanding your own spending patterns.

Break request

If you feel you need some distance, take a temporary break. A break can be set from 24 hours up to 30 days.

Recognise the warning signs

Betting habits can sometimes gradually turn into a problem — and it is often hard to notice on your own. Ask yourself the questions below. If the answer to more than one is yes, consider seeking support.

01 Are you repeatedly returning to betting to try to recover losses?

02 Are you borrowing money or using household funds to bet?

03 Do you feel irritable or restless when you are not betting?

04 Are you hiding your betting from family or friends?

05 Are you skipping work, studies, or social responsibilities to bet?

06 Have you tried to stop betting but been unable to?

07 Are you gradually increasing your bet amounts to get the same level of enjoyment?

08 Does a long-lasting feeling of frustration, anger, or sadness follow after losing a bet?

These signs are not a sign of weakness — they simply indicate that some support is needed. Having the courage to ask for help is the right step.

Core principles of safe betting

Treating betting as entertainment means it is a small part of life — like going to the cinema or eating out. Enjoy it within your budget and, if you lose, accept it as the cost of that entertainment.

Never bet while drinking or under stress — your ability to make sound decisions is reduced in that state and the risk of greater loss increases. Only bet when your mind is clear and alert.

The FAQ section at wind has detailed information on betting rules, payment processes, and account management — knowing these in advance helps avoid unexpected confusion while betting.

Talk openly with your family about betting. When loved ones are aware, a supportive environment forms around you and they can also help you stay in check when needed.

wind's commitment to responsible gambling

wind is not just a betting platform — it is a responsible community. We work continuously to protect our members.

Registration and betting by anyone under 21 is strictly prohibited — this rule is enforced through a technical verification process.
Personal deposit limits, session time limits, and self-exclusion options are always kept active for every member.
Our support team is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English — for gaming issues as well as responsible gambling queries.
When an unusual change is noticed in a member's betting pattern, wind proactively sends an alert and offers support where needed.
No promotional content targets minors or individuals who may be at risk.
Every transaction is kept secure through SSL encryption and a safe payment gateway.

How to get support

If you are facing problematic betting, you do not have to deal with it alone. Asking for help is the brave thing to do. Various types of support are listed below.

wind live chat

Contact wind's 24/7 live chat at any time. Our team is always ready to help you activate responsible gambling tools or assist with account matters.

Email support

Send a message to wind's support email. Requests for self-exclusion, limit changes, or permanent account closure can also be processed by email.

Family and friends

Talk openly with a trusted family member or friend. The support of loved ones often plays a strong role alongside professional help.

Professional counselling services

Gambling addiction is a mental health issue and various professional counselling services are available in Bangladesh for this. Consider the following options:

Consult a psychiatrist at a local medical college hospital or a government mental health centre.

Contact a psychologist or counsellor near you — they can help with changing addiction-related behaviour.

Join a support group where people facing the same issue help each other — these types of groups are available in many places.

Seeking counselling on behalf of the family is also possible — a family therapist or social worker can help address the issue together as a family.

Common Questions and Answers

Members must be at least 21 years old to register at wind and take part in any betting activity. This is confirmed through an age verification process. Any account found to belong to a minor is closed immediately.

For a temporary self-exclusion, the account is reactivated automatically once the set period ends, or the member can contact the support team to reactivate it. However, a permanent closure cannot be reversed under any circumstances.

No. A request to lower the deposit limit takes effect immediately. However, a cooling-off period applies when increasing the limit — this protects against decisions made on impulse. The support team can provide full details about this cooling-off period.

Start by talking to them with empathy — express concern without placing blame. Let them know about the responsible gambling tools available and encourage them to contact the wind support team if needed. Also help guide them toward professional mental health services.

No, all responsible gambling tools at wind are completely free. Setting deposit limits, session time limits, self-exclusion, or requesting a break — none of these carry any additional charge, and using them does not reduce any account benefits.

The balance in the account remains safe during self-exclusion. For a temporary exclusion, withdrawal is possible through the normal process once the period ends. For a permanent closure, the support team will inform you how any remaining balance will be returned during processing.