wind's Privacy Policy

wind is a trusted online betting and casino platform. We believe that every user's personal information is their own asset and that protecting it is our responsibility. This privacy policy has been prepared in accordance with applicable data protection standards in Bangladesh.

By creating an account on this platform, you accept the terms of this policy. Reading wind's Terms and Conditions will give you a clear understanding of the overall agreement governing your use of our services. If this policy changes, we will notify users in a timely manner.

1.1 Registration and Identity Information

When you create an account on wind, we collect certain necessary information. This includes:

• Full name and date of birth (for age verification — this service is for persons aged 21+ only)
• Mobile number and email address
• The user's chosen username and password (passwords are stored in encrypted form)
• National ID card or passport documents (required during the KYC process if applicable)

1.2 Transaction and Financial Information

During deposit and withdrawal processes, we store transaction information. This includes:

• Payment method used (bKash, Nagad, Rocket, Upay, or bank transfer)
• Transaction amount and date
• Transaction ID and reference number

We never collect your payment account password or PIN number.

1.3 Technical and Usage Information

Some technical information is collected automatically while you use the platform:

• IP address and device information
• Browser type and version
• Time of site visits, pages viewed, and click patterns
• Cookie and session data (discussed in detail in Section 8)

wind uses your information only for specific and legitimate purposes. These purposes are:

1. Creating, managing, and verifying accounts
2. Processing deposits and withdrawals
3. Determining eligibility for bonuses and promotions
4. Preventing fraud and ensuring account security
5. Providing customer support — answering your questions via live chat and email
6. Improving platform performance and user experience
7. Monitoring usage patterns to ensure responsible gaming

We do not sell your information to third parties. Following wind's Responsible Gaming Policy, we ensure that user information is used to protect users, not to harm them.

3.1 Sharing Information with Third Parties

wind may share information with third parties in the following limited circumstances:

• Payment processors: Necessary information is exchanged with bKash, Nagad, Rocket, Upay, or banks to complete transactions.
• Technology service providers: Companies providing services related to server management, security analysis, or customer support software — who are contractually bound to uphold our privacy standards.
• Legal authorities: Where a lawful order is received in compliance with the laws of Bangladesh.

3.2 International Data Transfers

wind's servers or cloud services may in some cases be located outside Bangladesh. In such cases, we ensure that industry-standard encryption technology is used for data transfers and that the receiving party maintains security standards equivalent to our own.

wind has put in place multiple technical and organisational measures to protect your information:

• SSL Encryption: All communication with the platform is secured using SSL technology, so no one can read the data while it is being transmitted.
• Password Hashing: Your password is not stored directly — it is processed using a one-way hash algorithm.
• Access Controls: Only authorised staff can access your information, and a record of every access is maintained.
• Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
• Two-Factor Verification (OTP): Additional security is ensured through OTP verification for logins and transactions.

Please note that no system on the internet is 100% guaranteed. Keep your account password confidential and inform our support team immediately if anything suspicious occurs.

wind retains your information for as long as it is necessary or legally required. The general policy is as follows:

• Active accounts: All information remains active while the account is open.
• Closed accounts: Transaction and identity documents are retained for a specified period even after account closure — to protect against fraud and legal claims.
• Marketing communications: If you withdraw your consent, you will be removed from the marketing list immediately.

Once the designated retention period ends, information is securely deleted or anonymised.

By using the wind platform, you have the following rights:

1. Right to access: You can find out at any time what information wind holds about you.
2. Right to correction: You can request that incorrect or incomplete information be corrected.
3. Right to deletion: Under certain conditions, you can request that your information be deleted — however, some information may need to be retained due to legal obligations.
4. Right to restrict processing: You can request that the use of your information be limited for specific purposes.
5. Withdrawal of consent: You can withdraw your consent to marketing communications at any time.
6. Right to raise a complaint: If you have any issues, contact wind's support team directly.

To exercise these rights, contact our customer support — contact details are provided in Section 10 below. You can find answers to more questions about data rights in our FAQ section.

wind's services are strictly for persons aged 21+. Under no circumstances do we collect information from or provide services to anyone under 21 years of age.

An age verification process is followed at the time of registration. If it becomes known that an account belongs to a minor, it will be suspended immediately and the associated information will be deleted.

8.1 What Are Cookies and Why Are They Used

Cookies are small text files stored in your browser. wind uses cookies for the following reasons:

• Keeping login sessions active
• Remembering language and display preferences
• Security and fraud prevention
• Analysing site usage patterns to improve the experience

8.2 Cookie Controls

Cookies can be disabled from your browser settings. Please note that disabling certain essential cookies may cause some platform features to stop working correctly — such as maintaining your login session.

Where third-party analytics cookies are used, those service providers also follow their own privacy policies.

This privacy policy may be updated from time to time due to changes in wind's business operations or technology. If any significant changes are made, we will:

• Publish the updated version with a new date on this page
• Notify registered users via email or in-app notification

Continuing to use the site after changes are made will be taken as your acceptance of the new policy. If you object to the changes, you may request that your account be closed.

If you have any questions about this privacy policy or wish to exercise your information rights, please contact wind's support team. Our team is able to assist in both Bengali and English.

For privacy-related requests, write "Privacy Policy Request" in the subject line — this will help us respond more quickly.